Job Attributes

Job ID

30138

Category

MB Restaurant Services

Company

Martin Brower

Job Type

Part Time

Shift

Rotating

Experience

1 – 3 Years

Education

Associates Degree

Location

ON – Mississauga

Zip Code

L5B 3C1


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At this time, there is no higher priority to our entire Reyes Family of Businesses than the Safety of our Customers, Candidates, and Employees. Across our enterprise, “good enough” is never good enough and we are all stronger together. Therefore at this time, all interviews will be conducted via phone and/or videoconference due to the COVID-19 epidemic. If you are selected for an interview, more information will be provided regarding this process and next steps.

Bilingual Restaurant Support Planner – MBC

ONMississauga
Position Summary

Position Summary: 
Restaurant Support Planner role will be responsible for supporting all aspects of Restaurant order processing, as well as the first line of contact for all Restaurant inquiries.  They will be a key liaison and support to other Departments across Martin Brower utilizing systems and reporting.

Position Responsibilities may include, but not limited to:

  • Monitoring the integration of the restaurant orders into the operating system
    • Ensuring any system hard stops are addressed and removed allowing smooth processing to the next phase
    • Trouble shooting order errors and processing order adjustments
  • Monitor and Process Restaurant Credits 
  • Manage order adjustments in the JDE system
  • Manage National 1-800 numbers and Salesforce communication for McDonalds restaurant and action / direct as needed     
  • First line of contact for all MB concerns from McDonald help desk — Triage, assign and close tickets.
    • Maintain National Log for review and action internally and with McDonalds Help Desk

Department Support

  • Determine restaurant closures using the KOMPASS system and liaison with centralized routing to initiate any temporary routing assignments.  Using the MBSync system communicate changes to the restaurants. 
    • Holiday closures and Master Schedule Changes
  • Support Supply Chain and Operations during product shortages
    • Using data based metrics from the KOMPASS system determine who might be a risk during a shortage, contact and make appropriate arrangements
  • Managing ‘Message of the day’ and News Section posting in the MBSync Communication portal
  • Responsible for the creation and upload into the operating system and the MBSync portal restaurant allocations for:
    • Happy Meal toys, advertising materials, training materials
  • QA testing support for JDE / MBSync / KOMPASS connectivity
  • Active participation in cross functional promotional meetings with Supply Chain and ROP ensuring fluid communication and end to end support.
  • Support the ROP Promotions team through National Portal Setting Management in the KOMPASS and MBSync system
  • Support the Quality team through National analysis of early warning signals driven through the Quality Systems Dashboard 
  • Support the onboarding on new restaurants or ownership changes in all communication systems and tools (Sales Force / KOMPASS / MBSync)
  • Run, Analyze and publish ROP/KOMPASS reports to various MB Business Units as requested
  • Run, Analyze and action as needed “Potential Restaurant Shortage” report during all promotions.

Process Optimization

  • Contribute to the continuous improvement of systems, tools, and processes that support the collaboration and effectiveness of the National Supply Chain Team.
  • Maintain training & user guides – escalating updates as recommended to team leads
  • Other duties and projects as assigned

Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations

  • Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations.
Position Requirements

Required Skills and Experience:

  • University or College Degree
  • 1-year experience within Supply Chain Field
  • Advanced Microsoft Office 
  • Excellent verbal and written communication skills
  • Bilingual English/French
  • Strong team player
  • Ability to organise and prioritise workloads in a high-pressured environment
  • Ability to develop good cross functional, and collaborative working relationships
  • Proficient knowledge of JDE, JDA, Cognos; Power BI – definite asset
  • This position must pass a post-offer background

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions.  Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

About Martin Brower

Martin Brower is dedicated to being the leading Supply Chain Solutions provider for restaurant chains around the world, creating an outstanding work environment for our employees and delivering unmatched value for our customers while protecting their brands. Martin Brower is part of the Reyes Holdings family of businesses which is one of the largest privately held companies in the U.S.

Martin Brower has been in business for over 60 years and has grown to a multi-billion dollar company. We are a world class team of 9,000 employees located in 19 countries.

Our values drive our culture of People First, which is focused on the safety and wellness of our people and we work diligently every day to support this core value.

We set the highest standards of honesty and integrity and pride ourselves in being a true partner with our customers, suppliers and our communities protecting their brands every step of the way.

Our company could not exist without strong communities. We do our part in making them stronger and believe it is important to provide opportunities for those looking to challenge themselves and serve as ambassadors in their communities.

Imagine a workplace where strong leaders empower a culture where employees strive to deliver unmatched performance, innovation, and engagement.

EOE

Accessibility

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

Martin-Brower of Canada Co. is an equal opportunity employer.

CCPA Notice

CALIFORNIA CONSUMER PRIVACY ACT NOTICE TO EMPLOYEES

Reyes Holdings, L.L.C. and its U.S. affiliates (collectively, “Reyes,” “we” or “our”) is providing the following details regarding the categories of personal information that we collect and use about California residents who are Reyes employees, independent contractors, job applicants, owners, directors or officers (and their emergency contacts and recipients of employment benefits) (“Personal Information”).

We supply this information consistent with the California Consumer Privacy Act of 2018 (“CCPA”).

Please provide this notice to your emergency contacts and recipients of employment benefits by providing them with the link to this notice.

We may collect the following categories of Personal Information:

A. Identifiers, such as name, contact information, online identifiers and Social Security numbers and other government-issued ID numbers;
B. Personal information, as defined in the California customer records law, such as name, contact information, education information, employment history, financial information and medical and medical insurance information;
C. Characteristics of protected classifications under California or federal law, such as sex, age, race, religion, national origin, disability, medical conditions and information, citizenship, immigration status, request for leave and marital status;
D. Biometric information, such as fingerprints;
E. Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
F. Geolocation data, such as device location, vehicle location and IP location;
G. Audio, electronic, visual, and similar information, such as photographs or audio or video recordings created in connection with our business activities;
H. Professional or employment-related information, such as work history, prior employer, information relating to references, details of qualifications, skills and experience, human resources data, and data necessary for benefits and related administration services, such as retirement, health, and other benefit programs, services, and products to which you and your dependents and beneficiaries receive access through us;
I. Education information subject to the federal Family Educational Rights and Privacy Act; and
J. Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

We use this Personal Information for the purposes of operating, managing, and maintaining our business, managing our workforce, and accomplishing our business purposes and objectives, including, for example, using Personal Information to:

  • Manage workforce activities and personnel generally, including for recruitment, background screening, performance management, career development, payments administration, employee training, leaves and promotions;
  • Administer hiring, promotion, and discipline;
  • Provide an efficient means for personnel to obtain the contact information of their colleagues so they may contact them;
  • Manage payroll, wages, tax forms and filing, expense reimbursements, and other awards such as stock options, stock grants and bonuses, and provide healthcare, pensions, savings plans and other benefits;
  • Calculate insurance and other employee benefits;
  • Monitor personal investments to comply with SEC insider trading regulations;
  • Notify family members in case of an emergency;
  • Maintain and secure our facilities, equipment, systems, and infrastructure;
  • Undertake quality and safety assurance measures, protect the health and safety of our workforce and others, and conduct risk and security control and monitoring;
  • Determine and monitor compliance with worldwide training and other policies;
  • Conduct research, analytics, and data analysis to assist in planning succession and to ensure business continuity, as well as to design employee retention programs and diversity initiatives;
  • Perform identity verification, accounting, audit, and other internal functions, such as internal investigations;
  • Monitor use of IT infrastructure, internet access, and electronic communication for unauthorized, unlawful, or inappropriate use;
  • Record phone calls for training, quality assurance, and legal compliance purposes;
  • Operate and manage IT and communications systems and facilities, allocate company assets and human resources, and undertake strategic planning and project management;
  • Obtain legal advice and establish, exercise or defend legal rights, and act on collection and discovery requests in the context of litigation, government investigations or regulatory audits or inquiries; and
  • Comply with law, legal process, investigations, internal policies and other requirements such as income tax deductions, monitoring, record-keeping and reporting obligations.

Changes to this CCPA Notice
We may change or update this CCPA Notice from time to time. When we do, we will post the revised CCPA Notice on this web page with a new “Last Updated” date.